Curators Of Cutting-Edge Technology Solutions
At Kayder, our distinguished team and the premium services we render are the pillars of our esteemed company. We are devoted to offering a first-class client experience in the Eastern Suburbs, Sutherland Shire, Sydney and surrounding areas of New South Wales, complemented by our meticulous AV maintenance services and bespoke support plans.
Kayder's Difference
For minor technological glitches, our DIY support app is your go-to resource, offering swift assistance with a simple tap. Navigate through a repository of tips and tricks designed to address basic technology hiccups, keeping your home running seamlessly.
Indulge in the luxury of priority smart home service, where we offer expedited scheduling, promising swift support and peace of mind in your Sydney, NSW residence. Experience the epitome of convenience and luxury, tailored just for you.
Our vigilant remote monitoring team works tirelessly to ensure the seamless operation of your system, preemptively addressing potential issues before they arise, guaranteeing a home that embodies both sophistication and functionality.
At Kayder, we believe in offering unwavering support, no matter the hour. Our dedicated team is at your service around the clock, promising unparalleled value and assistance in the Cronulla or Sutherland Shire areas, where luxury never sleeps.
Our Support Memberships
*Our Hours of operation are Monday-Friday 7 AM - 5 PM Exluding Public holidays
Contact us for commercial service agreement pricing.
STANDARD
$1,100/year ex GST
- Remote support during business hours (7am-5pm)
- Priority scheduling
- Email and Phone Support during business hours
- 4 Hour Response Times in Business Hours
- Remote System Access (Client) for a fee
- Annual System Check-Up for a fee
- On-Site Firmware Updates for a fee
- Lighting/Shading Scenes for a fee
PREFERRED
$1,600/year ex GST
- Remote support during business hours (7am-5pm)
- Guaranteed 2 business days onsite attendance (if required)
- Priority scheduing
- Email and Phone Support during business hours
- 2 Hour Response Times in Business Hours
- Remote Diagnostics and Repair
- Remote Firmware Updates
- Network and WiFi Monitoring
- Remote System Access (Client) for a fee
- Annual System Check-Up for a fee
- On-Site Firmware Updates for a fee
- Lighting/Shading Scenes for a fee
PREMIUM
$2,400/year ex GST
- 24/7 Remote Support
- Guaranteed 2 business days onsite attendance (if required)
- Priority scheduing
- Email and Phone Support during business hours
- 24/7 Remote Phone Support
- 30 Minute Response Times in Business Hours
- Service Loaners (When Available)
- Remote Diagnostics and Repair
- Remote Firmware Updates
- Network and WiFi Monitoring
- Remote System Access (Client)
- Annual System Check-Up
- On-Site Firmware Updates
- Lighting/Shading Scenes
NON-MEMBER
$0
- Daytime remote support $75 per 30 mins
- After hours remote $150 per 30 minutes
- Daytime On-Site Support $140 call out fee plus $140/hour
- After hours $280 call out plus $280/hour
Contact Support
Support Request
You can click here to submit a support ticket if you are an existing client.
Email Contact
Reach out to us via email at
Phone
Contact us by calling (02) 9525 9644 and selecting the “Support” option.
