Keep Your Smart Home Running Smoothly with Kayder Support

Smart Home Service Smart Home Service Sydney, Australia

Wednesday, 25 October 2023

Technical Issues? See How Our Maintenance Plans Can Help

Whether you own a home surveillance, whole-home audio, or a smart lighting system, you expect (and rely on) these systems to work smoothly. So, what happens if your smart home experiences issues?

This is where Kayder, your trusted home technology integrator in Sydney, steps in to ensure your technology performs to standard. We offer comprehensive smart home service plans designed to keep your AV, smart home, and security systems operating seamlessly, with troubleshooting support when anything goes wrong.

Here’s what you can expect from Kader’s maintenance plans!

Why Choose Kayder's Service Plans?

At Kayder, we recognize the need for reliable support to maintain your smart home's functionality. We have developed a streamlined ticketing and phone support system to provide you with peace of mind and an optimal user experience. Our service plans cater to a range of needs, and here's how we ensure your technology runs smoothly.

Easy Issue Lodging

When you encounter a problem with your smart home system, it's essential to get help quickly. We offer multiple avenues for issue lodging, making it convenient for you:

Existing Customer Support Portal: Our preferred method allows you to lodge a ticket on our website portal.
Email: You can send your support request to This email address is being protected from spambots. You need JavaScript enabled to view it..
Phone Support: Call us at (02) 9525 9644 and select the "Support" option.

What Is Covered?

There can be anywhere from dozens to hundreds of network-connected devices in a smart home. So what happens if a few go down and you can’t determine the cause of the problem? Or what if your security system stops responding, and you have no idea?

We get ahead of technical problems with the following services:

Preventative Monitoring and Updates

We offer preventative system monitoring that can detect issues before you're even aware of them, ensuring proactive maintenance. Oftentimes, we can update software or troubleshoot remotely, so everything is up and running again in no time.

Priority Response Times

When there’s an issue with your home system, we provide phone support either 24/7 or during designated service periods—depending on your service package. For urgent requests, we guarantee a response within 30 minutes, and non-urgent inquiries receive a response within one business day.

Priority Scheduling and Call-Outs

As part of our service package, you'll receive priority scheduling if your issue can't be fixed remotely. A technician can be on-site the next business day or within two business days, depending on your service package (more on that below). And the best part? You'll benefit from discounted call-out fees, saving you money.

Service Plans Tailored to Your Needs

Some smart homes need more support than others. We offer three distinct service plans to cater to your specific requirements:

Premium Service Plan:

24/7 remote phone support.
Guaranteed next business day attendance on-site (if required).
Priority scheduling.
Response times in business hours: 30 minutes.
Remote diagnostics and repair.

Preferred Service Plan:

Remote support during business hours (7 am-5 pm).
Guaranteed two business days of on-site attendance (if required).
Response times in business hours: 2 hours.

Standard Service Plan:

Remote support during business hours (7 am-5 pm).
Priority scheduling.
Response times in business hours: 4 hours.

Don't let smart home technology issues disrupt your daily life. Kayder's service plans ensure your Sydney smart home runs smoothly, so you can relax knowing you have a dedicated support team ready to assist you.